1. Introduction
Multidex Technologies LLC ("MultidexTech," "we," "us," or "our") operates the MultidexTech platform at multidextech.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, firm name, and password when you register.
- Firm Data: Client information, documents, deadlines, invoices, and communications that you enter into the platform.
- Payment Information: Billing details processed through our third-party payment provider (Stripe). We do not store your full credit card information.
- Usage Data: Log data, browser type, IP address, pages visited, and feature usage analytics.
- Communications: Messages you send through our contact form or support channels.
3. How We Use Your Information
- To provide, maintain, and improve our platform and services.
- To process your registration and manage your account.
- To send automated emails, reminders, and notifications as part of the platform's automation features.
- To process payments and send billing-related communications.
- To respond to your inquiries, support requests, and feedback.
- To monitor and analyze usage trends to improve user experience.
- To detect, prevent, and address fraud, abuse, or technical issues.
4. Data Storage and Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission (SSL/TLS).
- Hashed and salted passwords (bcrypt with 12 rounds).
- Secure session management with JWT tokens.
- Regular security audits and updates.
Your firm data (clients, documents, invoices) is stored in secure databases and is accessible only to authorized users within your firm based on role-based permissions.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Service Providers: Third-party services that help us operate our platform (e.g., Stripe for payments, Brevo for email delivery).
- Legal Requirements: When required by law, subpoena, or government regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Cookies
We use cookies to maintain your authentication session and remember your preferences (such as theme settings). These are essential cookies required for the platform to function. We do not use advertising or tracking cookies.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Export your firm data.
- Opt out of non-essential email communications.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
9. Children's Privacy
Our platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: